Effective Communication in Business-Free-Samples for Students

Question: You will write a Memo in response to the Case Study provided. Answer: To: Mrs. Rania Singh, Customer Services Agent From: Director of Sigma Global Date: 4.8.17 Re: Change of Policy This is to inform you on the behalf of the authority of Sigma Global that we are modifying some of our organizational policies due to miscommunication among the agents and the organizational management. The policies that are being modified are as follows: Every agent of the company needs to get approval from the organization for producing any marketing material for the purpose of the local advertisement. Marketing is one of the key success factors of the organization and the organizational development is highly dependent on marketing. Thus, agents need to be aware of their role and responsibility towards the organization. As it is important for every agent to maintain the business ethics, they must avoid any unethical practices. They must make sure that company is aware of their all kind of activity. They need to inform the organizational authority about the practices. While advertising in the local market, they need to maintain regular communication with the organization to avoid any kind of discrepancy. Effective communication will help them to earn the faith of the organization and maintain a long-term relation with them. Agents must be not involved in any kind of unfair practices. They must treat the entire centre equally and promote their name appropriately. Before starting any kind of promotional activity, student must make sure that they are aware of all the courses delivered by the organization and the ranking of the organization. It will help them to promote the brand name in an appropriate manner. They must not be biased towards any centre. It will affect their ethical practices. Agents need to be aware of the fact that they must not be involved in any kind of unethical practices, which can destroy their relation with the organization. In order to maintain a strong and transparent relation with the organization, the agents need to promote the brand name in such a manner that it can help the organization to earn reputation in the society holistically. Accommodation advice needs to be accurate where promise must meet expectations and experience. As the students are coming from the international countries, they need to find a place that will help to accommodate themselves as well as their families if they are coming. On addition to this, the place should be within the budget of the students. If the agents are promising a place within the budget of the students, then the place should not come with any hidden cost. Moreover, the students will require a place that is near to the educational institution where they have taken up the course. If the students are selecting an accommodation that is near to the university then the place should be within the distance that has been promised to them. There can be a number of amenities that are present in the accommodation, the information regarding the amenities should be accurate and the students should not be disappointed after they have come to the place or shiftedto the new location from the ir country. Since Australia is a global hub for higher education, students come from different parts of the world. Those include the first world as well as from the third world countries. Due to the economic disparity in the countries, the students experience different types of transport system in their home countries. The Australian transport can be a whole new system for some of the foreign students. Therefore, the policy regarding transportation should include a vivid description of the transport network of the country. It should have a map of the system along with the transport options. Along with the map, there should be a description of estimated cost, such as, bus ticket price, subway ticket price, railway ticket price etc. It should also mention the concession policies, such as, student discount pass and other benefits such as monthly pass, multiple ride tickets etc. should also be included to make the students comfortable with the transport. Students who are coming to Australia may come within their family and children. Childcare is one of the most important necessities for the student who are shifting with the family. The names of the child care services, the address and the phone numbers should be given to the students and the information should be accurate so that they would face no issues in finding the place. The facilities of the child care services should be mentioned properly. The opening and the closing hours of the child care service should be correct as the student might chose the service based on duration of the university. The university breaks and the days when the childcare will be closed should also be mentioned. The breaks of the university should coincide with the breaks of the child care services. The address of the child care should also be accurate as the students might like to keep their children in place that is nearer to the university.